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How to pass ITIL 4.0 Foundation Online

In this article we describe the technical and organizational features of ITIL 4.0 Foundation, if a candidate decides to pass it in an online proctoring mode.

ITIL 4.0 Foundation certification was released on February, 28th, 2019.

The only provider for this certification is Peoplecert. It offers online real-time proctoring, so a candidate should choose date and time. Time interval choice is 10 minutes, 6 days per week, including Saturdays. But if a candidate try to register for short time before exam, some options can be unavailable.

After registering a candidate receives a e-mail with an exam code and detailed instructions.

At the exam day one hour before exam starts, a candidate should download and install special proctoring and communicating software.

Prepare your ID with photo, clean your desk (nothing except a laptop or a workstation). Nobody can attend in a room, also all sounds are prohibited during the exam.

Also a candidate should have a cell phone in a silent mode nearby in case Internet connection drops or other emergency circumstances. Only a proctor can call a candidate during exam session.

After a candidate installs the software, a full access to audio/video/screen systems is granted to it.

When exam starts, an online proctor starts a session. A candidate should show and photo an ID, make his/her photo, and show a room 360`, that nobody attends it.

Afterwards a proctor gives official recommendations. Chat is active, and a candidate can ask questions to a proctor if something goes wrong.

Exam starts.

A candidate have 60 minutes (75 for non English speakers) for 40 questions. 26 correct answers mean PASS grade.

Good luck!


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