ITSM online course update
Our IT Service management course – from portfolio to catalog, SLA, OLA – is enriched with a new lessons weach deals with 3rd parties management – suppliers, vendors, partnership, SIAM model.
Follow the link to reach the course at special price.
Service Desk KPI development course updates
Our course is updated with a lesson which deals with subjective metrics.
We explore both – customer and team members – subjective metrics, their value and impact on genaral service value.
Join the course at special price by following the link
Smart Learning 