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Monthly Archives: February 2023

ITSM online course update

Our IT Service management course – from portfolio to catalog, SLA, OLA – is enriched with a new lessons weach deals with 3rd parties management – suppliers, vendors, partnership, SIAM model.

Follow the link to reach the course at special price.


Service Desk KPI development course updates

Our course is updated with a lesson which deals with subjective metrics.

We explore both – customer and team members – subjective metrics, their value and impact on genaral service value.

Join the course at special price by following the link