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Service Desk KPI development course updates

Our course is updated with a lesson which deals with subjective metrics.

We explore both – customer and team members – subjective metrics, their value and impact on genaral service value.

Join the course at special price by following the link


Help Desk schedule models and KPIs

Top-rated “Service Operations and Service Desk” course with discount

Udemy offers our top-rated course about Service Operations (Incident, Problem, Event management), Service Desk with lifelong access with 80% discount during next 2 days.

Register now:

Welcome to our presentation and demo at the Call Center World in Berlin

On February, 23-25, the world biggest Call center World ( forum takes place in Berlin at the International Plaza.

We are at the Speaker’s Forum: on February, 23, 2pm.

Our demo stand: A5 in the hall 2.

See You at the Call Center World!