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E-courses sale at Udemy till August, 29th

Last and Large sale of courses.

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What IT Service catalog is

DevOps in ITSM with 80% discount. 2 days!

Udemy offers our top-rated course about implementing DevOps in the IT Service management Lifecycle during next 2 days with 80% discount and lifelong access.

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Top-rated “Service Operations and Service Desk” course with discount

Udemy offers our top-rated course about Service Operations (Incident, Problem, Event management), Service Desk with lifelong access with 80% discount during next 2 days.

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New online course. Learn the IT Service operation domain

Service Operation – Incident, Problem, Request management, monitoring and Service Desk:

Join the course with 2.5 hrs video, examples and 5 assignments for $19.99

DevOps Product Owner certification

The DevOps Agile skills association renewed the certification roadmap, and the 3rd tier (Leadership level) certifications are available now. I have passed the Product Owner certification one of the first, and want to share a brief experience about this prestigious certification.

The Product Owner role is a leading role to ensure the Product vision, roadmap and backlog, and finally the product value to a customer.

The DASA association actively drives training and certification activities in this area.

The PO certification exam includes 40 questions (in fact, not very complicated, especially if a candidate is good with Scrum and Agile). Each question is followed by 4 answer options, one of those is correct. 26 correct answers (65%) lead to success.

I passed the exam at the first attempt. It seems to me that the certification marks that junior PO is ready for his/her journey.

As any other certification it helps to structure candidate’s skills and practical experience.

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Better IT service management with DevOps inside ITSM

IT Service management: develop SLA, Service catalog, OLA

IT Service management: develop SLA, Service catalog, OLA

Service Desk/Help Desk KPIs to align with business goals

Data Analysis with Excel Analysis Package