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Category Archives: ITSM

What IT Service catalog is

DevOps in ITSM with 80% discount. 2 days!

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Top-rated “Service Operations and Service Desk” course with discount

Udemy offers our top-rated course about Service Operations (Incident, Problem, Event management), Service Desk with lifelong access with 80% discount during next 2 days.

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New online course. Learn the IT Service operation domain

Service Operation – Incident, Problem, Request management, monitoring and Service Desk:

Join the course with 2.5 hrs video, examples and 5 assignments for $19.99

DevOps Product Owner certification

The DevOps Agile skills association renewed the certification roadmap, and the 3rd tier (Leadership level) certifications are available now. I have passed the Product Owner certification one of the first, and want to share a brief experience about this prestigious certification.

The Product Owner role is a leading role to ensure the Product vision, roadmap and backlog, and finally the product value to a customer.

The DASA association actively drives training and certification activities in this area.

The PO certification exam includes 40 questions (in fact, not very complicated, especially if a candidate is good with Scrum and Agile). Each question is followed by 4 answer options, one of those is correct. 26 correct answers (65%) lead to success.

I passed the exam at the first attempt. It seems to me that the certification marks that junior PO is ready for his/her journey.

As any other certification it helps to structure candidate’s skills and practical experience.

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Better IT service management with DevOps inside ITSM

IT Service management: develop SLA, Service catalog, OLA

IT Service management: develop SLA, Service catalog, OLA

Service Desk/Help Desk KPIs to align with business goals

Data Analysis with Excel Analysis Package

ITIL(r) 4 certification news

New certification schema for ITIL(r)  4.0 has been announced earlier.

There would be no “bridges” between version 2011 and 4.0(2019) certifications.

But the credits earned by a candidate at 2011 courses and exams can be matched for v. 4.0 certifications.

For example, 17 credits are necessary for the “Managing Professional” level. Current Expert certified professionals can take the exam directly. If a candidate passed, for example, OSA module exam, 4 credits are valid for the 4.0 certifications.

The “Specialist” and “MP” certification levels are expected in 2nd half of 2019.

Foundation level is expected by the end of 2018 or early 2019.

 

News about ITIL 4

ITIL 4.0 is to be announced soon, and IT organizations start their journey for ITIL 4 in 2019. But now we hear news about it almost every day.

ITIL 4.0 incorporates best practices from other ITSM, project, and IT product standards and frameworks such as:

  • Agile & Scrum
  • Lean & Kanban
  • DevOps
  • COBIT5
  • Cloud Computing
  • PRINCE2
  • ITRCA kepner & Fourier

The new certification schema consists of 4 levels. Current certification holders remain certified lifelong.

ITIL_4_certification_scheme_

The “IT Service management: SLA, Service catalog, OLA” course is updated with practical assignments

The course contains various practical assignments. Students can try to implement new knowledge and improve their practical skills.

Each assignment can be discussed with an experienced trainer – IT professional.

The course helps to prepare for ITIL Foundation and SOA module certifications.

Join the course for lifelong at a special price $11.99.

ITIL vs DevOps course is updated

We strictly follow the recommendations and feedbacks of our students. And now 3 practice assignments are added to the course.

Now each student can make his/her own exercises according to his/her IT organization specific features and discuss the case with the trainer at the course forum.

Join the training with a lifelong access for $9.99 only.