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AXELOS-Peoplecert online certifications rules

This year AXELOS and Peoplecert slightly changed their regulations for taking online exams for all certifications in AXELOS portfolio – ITIL(r), PRINCE II, MoR and many others.

After registering for online exam a candidate can download a software and check technical parameters of his/her computer or a laptop, i.e. webcam, audio devices, Internet connection and bandwidth. Note, that WiFi is eligible, but not recommended.

Prepare your room and desk. Nobody should attend in a room except a candidate; desk should be clear – only a laptop or a monitor and a keyboard. A door should be behind a candidate, visible in a webcam and closed.

Check your data and wait for a proctor.

Proctor greets a candidate and asks to show (photo) an id with a photo, candidate’s face and a room and a desk.

A candidate should have a cell phone/smartphone nearby in the room, but not on the desk in a silent mode.

During an exam a candidate is allowed to use a printed copy of an appropriate AXELOS book and 4 blank sheets of paper for notes.

During an exam a candidate should not stand up or move, look at any other places than a monitor and speak loudly.

In case of any questions or challenges a candidate can type to a proctor. In case of breching Internet connection a proctor calls a candidate and gives instructions.

Good luck!

ITIL Strategic Leader certification & Trainer preparation process

Strategic Leader is a separate branch of ITIL(r) certifications, which is aimed at digital transformation.

By now I passed the certification and the trainer evaluation track, and want to share my experience and thoughts about the process, certification, and their value.

I was deeply satisfied with how the trainer evaluation procedure is organized. Trainer evaluation is a multi-tiered step-by-step process, which enables high quality preparation of a trainer and provides guarantees of high-quality training processes.

First, a candidate passes a formal evaluation of his/her experience

At the second step a candidate works on the same assignments, which are delivered in the course. Assignments are evaluated individually.

Afterwards an face-2-face interview with an expert takes place. I appreciate greatly this experience as very helpful and valuable for me.

And finally, the certification exam. Let’s have a more close look at it, as the exam procedure can be interesting for more people.

To pass ITIL DITS certification a candidate should attend the authorized DITS – Digital IT Strategy – training, work out assignments – to be approved by a trainer, and afterwards a candidate is eligible to take an exam.

The exam is online. Candidates are eligible to use a hard copy module workbook and 4 blank sheets for comments.

The exam contains 30 questions with 4 answer options for each. Pass grade is 21 marks for all and 23 for trainers. The exam is not satisfactory in my point of view. While its aim is to confirm candidate’s ability to be a Strategic leader in digital transformation, most questions require remembering terms, which is better for the Foundation level.

ITIL practices across Value chain activities

Below is the perfect mapping of ITIL practices to service value chain (SVC) activities.

ITIL practices mapping to SVC activities

ITIL Digital & IT Strategy

ITIL Digital/IT Strategy is considered to be the most valuable certification in current set of ITIL certifications.

While all others are just simple exams – select one of four, the DITS module requires in-depth analysis of a business case. A candidate can select one of three companies, for which she/he “plays”. Only successful candidates are allowed to sit the exam.

This approach is closer to real-life experience. As an employer, we prefer candidates with real experience, analytical mindset, and open-minded.

ITIL 3 certifications and migration

AXELOS(r) announces that ITIL 3 certifications are open till December , 31, 2021, and will not be available in 2022.

Certified specialist in ITIL 3 continue hold their status as for 3rd version.

Certified specialists can migrate to ITIL 4.0 Managing professional status if they gain 17 credits in ITIL 3 certifications and pass ITIL MP migration exam till June, 30th, 2022.

Migration exam ITIL 4.0. MP is available till June, 30th, 2022.

Service Desk course is now available at Business subscription on Udemy

We’re proud to inform that our author’s course IT Service operations and Service Desk was recommended for Business Subscription by Udemy (Udemy for Business program).

Join the course (https://www.udemy.com/course/it-service-operations-and-service-desk-management/?referralCode=9442D29CFA2F9309C764) using your company business account and pay for consumed info only.

Candidates are allowed to use manuals at ITIL exams

Peoplecert announced that candidates are allowed to use course manuals at ITIL exam sessions till January, 31st, 2021.

Candidates are allowed to use either printed version or pdf at the second device

ITIL 4 Strategic Leader module will go live on 25 September

ITIL 4 Strategic Leader module will go live on 25 September 2020. The module adds a new perspective to the ITIL suite and elevates the discussion around ITIL concepts to a strategic level among business leaders and aspiring leaders.

ALL ITIL 4.0 Practices are ready

AXELOS(r) announced that 15 months after starting ITIL 4.0 that ALL 34 management practices are ready now.

They are available at the vendor’s website: https://www.axelos.com/essential-skills-for-the-digital-era

 

ITIL 4.0 High Velocity IT module

AXELOS issued ITIL 4.0 High Velocity IT module on Feb., 28th.

The module deals with digital transformation, agile and DevOps approaches in IT.

The Train the trainer on-line training was provided for accredited trainers.

DevOps Foundation is recommended before this module.

I recommend to take my our on-line Udemy course about DevOps into ITSM.