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How to pass ITIL 4.0 Foundation Online
In this article we describe the technical and organizational features of ITIL 4.0 Foundation, if a candidate decides to pass it in an online proctoring mode.
ITIL 4.0 Foundation certification was released on February, 28th, 2019.
The only provider for this certification is Peoplecert. It offers online real-time proctoring, so a candidate should choose date and time. Time interval choice is 10 minutes, 6 days per week, including Saturdays. But if a candidate try to register for short time before exam, some options can be unavailable.
After registering a candidate receives a e-mail with an exam code and detailed instructions.
At the exam day one hour before exam starts, a candidate should download and install special proctoring and communicating software.
Prepare your ID with photo, clean your desk (nothing except a laptop or a workstation). Nobody can attend in a room, also all sounds are prohibited during the exam.
Also a candidate should have a cell phone in a silent mode nearby in case Internet connection drops or other emergency circumstances. Only a proctor can call a candidate during exam session.
After a candidate installs the software, a full access to audio/video/screen systems is granted to it.
When exam starts, an online proctor starts a session. A candidate should show and photo an ID, make his/her photo, and show a room 360`, that nobody attends it.
Afterwards a proctor gives official recommendations. Chat is active, and a candidate can ask questions to a proctor if something goes wrong.
Exam starts.
A candidate have 60 minutes (75 for non English speakers) for 40 questions. 26 correct answers mean PASS grade.
Good luck!
ITIL 4.0 Foundation released
AXELOS(tm) announced the release of ITIL 4.0. framework Foundation on February, 28.
The main feature in it is Service Value Stream, or SVS, which enables the value chain for customer success and satisfaction.
- Organizations and people:
- Information and technology:
- Partners and suppliers:
- Value streams and processes.
Former processes and service functions are called practices now.
Also, 7 guiding principles describe ITIL 4.0 best practices:\
- Focus on value
- Start where you are
- Progress iteratively with feedback
- Collaborate and promote visibility
- Think and work holistically
- Keep it simple and practical
- Optimize and automat.
Besides ITIL 4.0 Foundation, AXELOS presented more than 700 supporting publications. You can find them at: https://www.axelos.com/content-hub?utm_campaign=849561_ITIL%20Newsletter%20-%20Issue%2018&utm_medium=email&utm_source=Dotmailer% 20AXELOS&dm_i=47AB,I7IX,25027Z,23LZB,1
Among them project management (PRINCE2) adaptation, business cases, Lean, KANBAN practices, and many others.
ITIL 4.0 release and new Foundation exam
ITIL 4.0 is to be released officially on March, 12th. Meanwhile, the official ITIL 4.0 Foundation certification starts on February, 28th. A bit strange, but it’s marketing I suppose. My first class for ITIL 4.0 starts on March, 18th, while you can learn about integrating DevOps into ITSM lifecycle just now at my on-line course: https://www.udemy.com/better-it-service-management-using-devops-in-itsm/?couponCode=DEVOPS_ITSM_12
Other certifications to be available in the 2nd half of 2019
ITIL 4.0 certifications transition schema
The ITIL 4 Certification Scheme is a departure from the credit based ITIL 2011 scheme. And whilst ITIL 4 retains many of the core elements of ITIL 2011, and much of the existing guidance will be recognizable in parts of ITIL 4, there are no direct like-for-like modules between the two certification schemes.
Shortly, if a candidate gained 17 credits in ITIL 2011 certification schema, he/she takes “ITIL Managing Professional Transition” module (to be available in the 2nd half of 2019), and pass the “ITIL Leader in Digital & Strategy”.
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ITIL 4 foundation exam coming soon!
The foundation certification on new version ITIL 4 will be released on Feb., 28th, 2019, as announced non-official.
ITIL v4 certification journey
Perfect news: Candidates can follow their ITIL v3 (2011) journey because credits for v.2011 are approved as pre-requisites for ITIL v.4 certifications.
View details at: https://www.itpreneurs.com/blog/the-itil-4-scheme-explained/
ITIL(r) 4 certification news
New certification schema for ITIL(r) 4.0 has been announced earlier.
There would be no “bridges” between version 2011 and 4.0(2019) certifications.
But the credits earned by a candidate at 2011 courses and exams can be matched for v. 4.0 certifications.
For example, 17 credits are necessary for the “Managing Professional” level. Current Expert certified professionals can take the exam directly. If a candidate passed, for example, OSA module exam, 4 credits are valid for the 4.0 certifications.
The “Specialist” and “MP” certification levels are expected in 2nd half of 2019.
Foundation level is expected by the end of 2018 or early 2019.
Smart Learning 