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The”Business/IT Alignment: Service catalog, SLA, OLA” course is updated
We updated our “Business/IT Alignment: Service catalog, SLA, OLA” on-line Udemy course.
Now our students can make their assignments and discuss results with our trainer.
Three assignments are added:
- Develop PBA/UP
- Develop Service catalog template
- Develop SLA template
Our website visitors can enjoy the course at a special price $11.99 by following the link: https://www.udemy.com/it-service-management-develop-sla-service-catalog-ola/?couponCode=SLA_U_1199
New course: DevOps and ITIL for better IT service delivery:
Our website visitors can enjoy the course for only $9.99
Watch a demo module:
Take the best from ITIL and DevOps
Learn how implement best practices from traditional ITIL & DevOps at our new course at Udemy. Only $9.99 for lifelong access for summer students.
DevOps in funny pictures by KnowledgeTrain
Learn about DevOps culture during 10 minutes!
https://www.knowledgetrain.co.uk/resources/qualifications/what-is-devops
What a Die Hard Waterfall Enthusiasts’ Manifesto might Look like
(c) Vince Alcalde (11.28.2017):
“(Part Parody. Part Not. What a Die Hard Waterfall Enthusiasts’ Manifesto might Look like)
We have uncovered the better way of developing software by having done it and continuing to do it over many decades.
Through this work we have come to value:
Estimating over No Estimating
Scheduling over No Scheduling
Requirements over No Requirements
Big designs over No Designs
That is, because there is probably no value in the items on the right, we value the items on the left more.
Waterfall Principles
Our highest priority is to satisfy the customer through delivery of valuable software on budget, on schedule, on spec.
Welcome changing requirements, even late in development. A change control process lets you weigh the cost of the change versus the benefits, so only cost-beneficial changes get through , saving you from yourself.
Deliver a working production software once at the end. There is no point in delivering half-baked bread – it won’t taste the same as the final product.
Business people and developers must work together throughout the project. (The Agile Manifesto did not invent this)
Run projects utilising motivated and expert individuals and teams. Give them the environment,schedule, budget, information, and support they need, and trust (and track) them to get the job done.
The most efficient and effective method of conveying information to and within a development team depends on the context.
Achievement of milestones and Earned Value are the primary measures of progress.
Waterfall processes promote sustainable development. The teams doing the actual work only work in one or two phases of the project, never all, so they don’t burn out.
Continuous attention to technical excellence and good design enhances non-turbulent flow of work.
Documentation – the art of recording information so it’s permanently available in the future – is essential.
The best architectures, requirements, and designs emerge from the best architects, analysts, and designers.
At regular intervals, the team reflects on how to become more effective, then tunes and adjusts its behavior accordingly. (The Agile Manifesto did not invent this).”
ITIL certifications in Peoplecert
As it had been announced a year ago, the Peoplecert is now the single provider for ITIL and PrinceII certifications in the AXELOS(r) ITIL(r) and Prince(r) domains.
The certification exams are available both on-line and classroom.
Important notes for candidates:
- Classroom – i.e. by accredited exam provider – certifications has a long (up to 2 weeks) procedure of applying and approving.
- On-line exams are available anywhere with a real-time proctoring. A candidate must choose a certain schedule for taking an exam.
Take our online training to prepare better for the ITIL(r) OSA module!
Software requirements training at Udemy
The first module of the Software requirements training .
Register full training with a first look coupon 65% discount for $11 only!
The training leas You for a full journey from identifying stakeholders, collecting their requirements, expectations, and constraints to balancing requiremebts in a business vs technical requirements matrix; creating prototypes, UML models, and, finally, the SRS document – Software requirements specification.
Improve your skills and fasten your career!
ITIL to be renewed in 2018
AXELOS(r) – the official ITIL delivering organization – officially notified the community, that in 2018 a wide discussion to be held on a new version of ITIL(r):
The main features of discussion and ITIL(r) new version are the following:
- “The core elements of ITIL will remain and will continue to derive from the experiences of thousands of specialists and experts. Research has confirmed that ITIL remains best practice for the ITSM industry.
- The Update will include practical guidance on how ITIL is adopted in conjunction with practices such as DevOps, Agile and Lean.
- Individuals who have already certified will have their current certifications recognised in the new scheme.”
Our experts take part in the community discussion. Follow for the updates!
Microsoft Abbreviation Dictionary
Electronic version:https://www.allacronyms.com/microsoft/abbreviations
ITIL Practitioner exam news
AXELOS(r) announces that more time would be available for the ITIL(r) Practitioner exam: 2hrs. 15 min. instead 1hr. 45 min. since March, 1st.