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Category Archives: ITSM
Organizing your DevOps Team
Continuing our DASA accredited consulting practices, we recommend the next online course – Design Effective DevOps Teams.
We offer special discounted price for a month of Season holidays. Register now!
Learn DevOps Culture fundamentals and purchase our consulting for your specific purposes, conditions and team!
Startup Business plan
As a part of our DASA DevOps consulting services our team offers a special discounted price for the online course IT startup Business Plan for $12.99 only with unlimited access.
XLA structure
XLA stands for eXtended Level Agreement in which a service provider and a customer agree on in-depth collaboration rather than on formal metrics.
Marc Smalley offered a simple and clear structure for XLA as shown on the image
DevOps Culture online course for special price
Only 1 week till July, 1st. Join our DevOps culture course with special $9.99 price instead of basic $54.99.
You learn:
In the given course you learn what DevOps culture is, and what is the value of applying it.
You learn main Devops concepts and practices, we discuss Devops team features, approach to team design and development.
You learn team and product success measurement and improvement tools.
Another important topic is management and governance re-design in organizations, which adopt DevOps. Shift to more leading and supportive functions instead of direct management is a core approach.
In case of successful development our products grow, and scaling is necessary. In the course you learn basic concepts and approaches to the scaling of products and DevOps teams – both vertical (Iaas – PaaS – SaaS) and horizontal (decomposing).
You also learn the role of specific architectural and technical approach and tools in product and team design in DevOps.
Finally, we focus on “Ops” – which means “operational service”, you learn specific support approaches and 1st Service desl line role.
DevOps Culture virtual course – Join!
DevOps – which stands for Development and Operations – becomes well-known and even fashionable rapidly.
DevOps had been introduced as an organizational culture first. And we – as developers, engineers, support agents and consumers – can gain the most value by applying DevOps organizational and cultural practices for team building, organizing collaboration and work processes.
DevOps stands for united teams with full responsibility for a product/service from the very beginning to the end of its operational phase.
In the given course you learn what DevOps culture is, and what is the value of applying it.
You can join our course now for only $12.99 as early birds! Joi
ITSM online course update
Our IT Service management course – from portfolio to catalog, SLA, OLA – is enriched with a new lessons weach deals with 3rd parties management – suppliers, vendors, partnership, SIAM model.
Follow the link to reach the course at special price.
Service Desk KPI development course updates
Our course is updated with a lesson which deals with subjective metrics.
We explore both – customer and team members – subjective metrics, their value and impact on genaral service value.
Join the course at special price by following the link
DevOps: Aligning Culture and Technology
The perfect illustration how to align DevOps as an organizational and team’s culture and technological process.
Enjoy!
Website: Training chapter update
Dear users! Along with most training services we continue moving to virtual.
As you know, we delivered virtual trainings and mentoring services from the very beginning. Now we focus on virtual services.
Please visit our updated Trainings page and reach some of our short online courses in ITSM, Project management, Startup design, and virtual learning.
ITIL practices across Value chain activities
Below is the perfect mapping of ITIL practices to service value chain (SVC) activities.
Smart Learning 