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Service Desk KPI development course updates

Our course is updated with a lesson which deals with subjective metrics.

We explore both – customer and team members – subjective metrics, their value and impact on genaral service value.

Join the course at special price by following the link


Service Desk course is now available at Business subscription on Udemy

We’re proud to inform that our author’s course IT Service operations and Service Desk was recommended for Business Subscription by Udemy (Udemy for Business program).

Join the course ( using your company business account and pay for consumed info only.

Join our Online courses during Black Friday week

Take our online courses in IT service management, Service Desk, Product management during Udemy’s “Black Friday” week till Nov. 27th at the lowest possible price.