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Service Desk Predictors (Leading indicators)
Service desk predictors (or leading indicators) module is added to our Service Desk KPIs e-learning course. In this module you learn how to develop and measure subjective predictors which help us to predict ad solve issues before they happen, and thus reach high KPIs.
Service Desk KPI development course updates
Our course is updated with a lesson which deals with subjective metrics.
We explore both – customer and team members – subjective metrics, their value and impact on genaral service value.
Join the course at special price by following the link
Service Desk course is now available at Business subscription on Udemy
We’re proud to inform that our author’s course IT Service operations and Service Desk was recommended for Business Subscription by Udemy (Udemy for Business program).
Join the course (https://www.udemy.com/course/it-service-operations-and-service-desk-management/?referralCode=9442D29CFA2F9309C764) using your company business account and pay for consumed info only.
Join our Online courses during Black Friday week
Take our online courses in IT service management, Service Desk, Product management during Udemy’s “Black Friday” week till Nov. 27th at the lowest possible price.
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