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Core Skills by 2030 Get Ready!

Service Desk Predictors (Leading indicators)

Service desk predictors (or leading indicators) module is added to our Service Desk KPIs e-learning course. In this module you learn how to develop and measure subjective predictors which help us to predict ad solve issues before they happen, and thus reach high KPIs.

ITSM vs DevOps e-learning course is improved with adding Scrum for Operations module

Our ITSM and DevOps e-learning course is amended with a new ScrumOps module! We develop and improve our course instantly to follow the best world practices.
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Access the course.

Oxford recommendations for implementing AI in Education

The Oxford University published a set of simple, but helpful recommendations on implementing and challenges of AI tools in higher and university education.

Ab excerpt from the publication –

Six tips to keep in mind when using generative AI tools

  1. Always cross-check AI generated outputs against established sources to verify accuracy and identify erroneous information.
  2. Give significant contextual information when asking questions or prompts and ask several follow-up questions to refine responses.
  3. Use personae in your prompts e.g. “I am an undergraduate student who is revising for a first-year calculus exam”.
  4. Give examples of the kind of responses you want.
  5. AI tools are not good at calculations so use other established tools, calculators, Excel or Mathematica.
  6. Do not share sensitive personal data such as financial details or passwords with AI tools. Avoid sharing your own or others intellectual property such as patents, trademarks, designs, sensitive information, or content created by others into any AI tools.

Startup Business plan

As a part of our DASA DevOps consulting services our team offers a special discounted price for the online course IT startup Business Plan for $12.99 only with unlimited access.

DevOps Culture online course for special price

Only 1 week till July, 1st. Join our DevOps culture course with special $9.99 price instead of basic $54.99.

You learn:

In the given course you learn what DevOps culture is, and what is the value of applying it.

You learn main Devops concepts and practices, we discuss Devops team features, approach to team design and development.

You learn team and product success measurement and improvement tools.

Another important topic is management and governance re-design in organizations, which adopt DevOps. Shift to more leading and supportive functions instead of direct management is a core approach.

In case of successful development our products grow, and scaling is necessary. In the course you learn basic concepts and approaches to the scaling of products and DevOps teams – both vertical (Iaas – PaaS – SaaS) and horizontal (decomposing).

You also learn the role of specific architectural and technical approach and tools in product and team design in DevOps.

Finally, we focus on “Ops” – which means “operational service”, you learn specific support approaches and 1st Service desl line role.

Join us and improve your team effectiveness.

Lindsy principle in project and risk management

 The idea is simple yet powerful: 𝐭𝐡𝐞 𝐥𝐨𝐧𝐠𝐞𝐫 𝐬𝐨𝐦𝐞𝐭𝐡𝐢𝐧𝐠 𝐡𝐚𝐬 𝐛𝐞𝐞𝐧 𝐚𝐫𝐨𝐮𝐧𝐝, 𝐭𝐡𝐞 𝐦𝐨𝐫𝐞 𝐥𝐢𝐤𝐞𝐥𝐲 𝐢𝐭 𝐢𝐬 𝐭𝐨 𝐬𝐭𝐢𝐜𝐤 𝐚𝐫𝐨𝐮𝐧𝐝 𝐢𝐧 𝐭𝐡𝐞 𝐟𝐮𝐭𝐮𝐫𝐞 (c)ProjectWorkLab.

✅ 𝗟𝗲𝗮𝗿𝗻 𝗳𝗿𝗼𝗺 𝗵𝗶𝘀𝘁𝗼𝗿𝘆: The longer something has been around, the more history it has. And history is a goldmine for learning about risks and how to avoid them. By looking back at past projects and initiatives, project managers can spot potential landmines and build better contingency plans to reduce uncertainty.

✅ 𝗣𝗿𝗶𝗼𝗿𝗶𝘁𝗶𝘇𝗲 𝘀𝗶𝗺𝗽𝗹𝗶𝗰𝗶𝘁𝘆: The “Lindy” principle suggests that simple things are more likely to survive over time than complex ones. So, project managers should keep things simple and streamlined, focusing on the essentials and avoiding unnecessary complexity. This can help reduce the risk of failure and uncertainty associated with overly complicated systems and processes.

✅ 𝗘𝗺𝗯𝗿𝗮𝗰𝗲 𝗲𝘀𝘁𝗮𝗯𝗹𝗶𝘀𝗵𝗲𝗱 𝗺𝗲𝘁𝗵𝗼𝗱𝘀 𝗮𝗻𝗱 𝗽𝗿𝗮𝗰𝘁𝗶𝗰𝗲𝘀:Tried-and-true methods and practices are more likely to stick around than untested and unproven approaches. By using established project management methodologies and practices, project managers can reduce the risk of failure and uncertainty and increase the likelihood of success.

This is commonly known as the Lindsy Principle, named after Fred Lindsy, an innovative American businessman. The idea behind the principle is that it is more effective and economical to use existing solutions whenever possible than to start afresh with new solutions. The project manager should take into account the resources available, the technical requirements of the project, and the possible risks of failure when selecting a course of action. Generally speaking, the Lindsy Principle states that if a proven solution is available, use it, instead of devising a custom solution.

Above you see the AI generated text based on the main post! Fantastic!

ITSM online course update

Our IT Service management course – from portfolio to catalog, SLA, OLA – is enriched with a new lessons weach deals with 3rd parties management – suppliers, vendors, partnership, SIAM model.

Follow the link to reach the course at special price.

Website: Training chapter update

Dear users! Along with most training services we continue moving to virtual.

As you know, we delivered virtual trainings and mentoring services from the very beginning. Now we focus on virtual services.

Please visit our updated Trainings page and reach some of our short online courses in ITSM, Project management, Startup design, and virtual learning.

Fast growth of EdTech Investments

EdTech Investments grows dramatically during COVID epoch. The growth continues.

Learn more about virtual learning approaches at our special course on Udemy platform.