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AI module in IT Service management online course

Our course IT Service management has a new module now – AI in ITSM.

Learn which roles can AI play in ITSM – boring and generative. We discuss risks, achievements, challenges and advantages of applying AI for IT service management.

Join or Retake our course NOW!

AI applying for Service Desk

Our online course – Service operations and Service Desk – got a new module – AI in Service Desk.

Join our course here.

CPMAI – A Methodology for AI projects development by PMI

PMI has released its AI project management methodology — Cognitive Project Management for AI

The first question is why?

Traditional project management and application development methodologies do not fully address the
complexity of AI projects. AI solutions are data-driven, not just software-driven, which requires a
systematic approach that ensures:
● Alignment with business objectives and ROI
● Proper data preparation and management
● Robust model evaluation and operationalization
● Iterative development to adapt to changing data and needs

CPMAI is data-centric and based on an iterative approach.

The methodology provides 7 patterns —

Conversational and human interaction
Recognition
Patterns and anomalies
Predictive analytics and decision support
Hyperpersonalization
Autonomous systems
Goal-driven systems

The methodology includes 6 main phases

Business understanding
Data understanding
Data preparation
Model development
Model assessment
Transfer to operational use
In the presented methodology, a separate section is devoted to the issues of trust in AI, and embedding trust in each phase of the project. (Note: For those interested in issues of trust and ethics in the development of AI systems, I refer to my presentations — 1 and 2)

Key roles in AI projects

Project Manager/AI Project Lead: oversees the entire AI initiative, ensuring its compliance with the CPMAI stages. Project Manager: Provides leadership support to the AI project, allocates resources, and helps align the AI initiative with the broader organizational strategy. This role coordinates timelines, manages risks, engages with stakeholders, and ensures the project aligns with business goals.
● Data Engineer: Creates the data pipelines and architecture that power the AI systems. They
perform tasks such as data ingestion, integration, cleansing, transformation, and ensure the reliability, scalability, and security of data flows, which is critical to smooth model development and deployment.
● Business Analyst/Subject Matter Expert: Ensures the AI solution aligns with real business goals and domain needs. They help define success criteria, interpret results, and translate AI insights into actionable actions for stakeholders and end users.
● MLOps/DevOps Engineer: Bridges the gap between model development and deployment to production by managing version control, continuous integration/continuous delivery, and ongoing performance monitoring.
● Data Scientist: If an ML model needs to be developed from scratch or requires fine-tuning to extend existing models, organizations may also need a data scientist on the team. This role focuses on building and validating models. The data scientist has expertise in statistics, machine learning algorithms, and model experimentation. They must translate business needs into technical requirements and make modeling decisions accordingly.
AI Soft Skills and Culture

● Critical Thinking and Problem Solving: AI projects are experimental by nature, so
teams must be able to conceptualize approaches, test solutions quickly, and iterate.
● Communication and Storytelling: Stakeholders need clear explanations of complex AI results, whether to justify resource allocation or solve user problems.
● Collaboration and cross-functionality: AI projects span data, engineering, and business domains. Strong teamwork and cross-functional alignment are essential.
● Adaptability and tolerance for uncertainty: As models evolve and data changes, teams must be prepared for iterative cycles and the ability to iterate.

SUMMARY

Use CPMAI’s iterative, data-driven, AI-specific approach
● CPMAI’s six stages: From understanding the business (stage I) to operationalizing the model (stage VI), each stage ensures that the right problems are being addressed, the right data is in place, the AI is being developed responsibly, and that real needs are being met.
● Iterative, data-driven approach: AI projects are not static. They require iterative cycles of data preparation, model refinement, and stakeholder feedback to stay relevant and avoid drift.
● Integration with organizational processes: CPMAI stages effectively complement conventional project management practices (including Agile and DevOps/MLOps),
providing the AI-specific conditions necessary for success.
● Trustworthy AI: Ethical, responsible, and transparent development practices are integral to long-term AI adoption. CPMAI places special emphasis on bias detection, governance, and stakeholder engagement at each stage.

● Team and culture: AI success depends on the right distribution of roles – data engineers, data scientists, analysts, subject matter experts, and project managers – working together using an agile, learn-as-you-go approach.

AI aggregator – There’s AI for That

This aggregator delivers regular updates of new AI bots, assistants and agents. The AIs are classified by categories, and you can easily find the interesting one or just subscribe for updates.

AI Unlocked for Business

AXELOS/Peoplecert issued the online course on AI Business implementation, with clear segmentation, recommendations, risks, challenges and ethical considerations.

Join our courses, purchase services for better experience!

Oxford recommendations for implementing AI in Education

The Oxford University published a set of simple, but helpful recommendations on implementing and challenges of AI tools in higher and university education.

Ab excerpt from the publication –

Six tips to keep in mind when using generative AI tools

  1. Always cross-check AI generated outputs against established sources to verify accuracy and identify erroneous information.
  2. Give significant contextual information when asking questions or prompts and ask several follow-up questions to refine responses.
  3. Use personae in your prompts e.g. “I am an undergraduate student who is revising for a first-year calculus exam”.
  4. Give examples of the kind of responses you want.
  5. AI tools are not good at calculations so use other established tools, calculators, Excel or Mathematica.
  6. Do not share sensitive personal data such as financial details or passwords with AI tools. Avoid sharing your own or others intellectual property such as patents, trademarks, designs, sensitive information, or content created by others into any AI tools.

AI as a Virtual learning challenge

Hello Students,

I hope you are all doing well. As you know, we have an upcoming assignment due in a few days. I want to remind you all of the importance of completing this assignment on schedule.

By doing your work in a timely manner, you not only ensure that you have enough time to review and edit your work, but it also allows you to avoid last-minute stress and anxiety. Additionally, completing the assignment on time helps you to cultivate good time-management skills, which are essential to your academic and professional success.

Remember, the key to success is consistency and discipline. Try to set aside time each day to work on your assignment, break it down into manageable tasks, and prioritize your workload. And always remember, I am here to support and guide you through this process.

Good luck with the assignment, and I look forward to seeing your progress!

Is this appeal Inspiring? I really love it! BUT! it is created by ChatGPT for my request “appeal to students work carefully on their assignment”.

Referring to the survey #OESI performed 60% of its participants state that AI based systems will have hard impact on students’ work, and another 40% choose slight imact. Nobody says “nothing changes”.
The challenge raises when we work in virtual environment and p2p discussions with students are rare, and off-line postsl essays, etc. are often applied instead.