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AI module in IT Service management online course
Our course IT Service management has a new module now – AI in ITSM.
Learn which roles can AI play in ITSM – boring and generative. We discuss risks, achievements, challenges and advantages of applying AI for IT service management.
Join or Retake our course NOW!
AI applying for Service Desk
Our online course – Service operations and Service Desk – got a new module – AI in Service Desk.
Join our course here.
AI Unlocked for Business
AXELOS/Peoplecert issued the online course on AI Business implementation, with clear segmentation, recommendations, risks, challenges and ethical considerations.
Join our courses, purchase services for better experience!
Service Desk Predictors (Leading indicators)
Service desk predictors (or leading indicators) module is added to our Service Desk KPIs e-learning course. In this module you learn how to develop and measure subjective predictors which help us to predict ad solve issues before they happen, and thus reach high KPIs.
ITSM vs DevOps e-learning course is improved with adding Scrum for Operations module
Our ITSM and DevOps e-learning course is amended with a new ScrumOps module! We develop and improve our course instantly to follow the best world practices.
XLA structure
XLA stands for eXtended Level Agreement in which a service provider and a customer agree on in-depth collaboration rather than on formal metrics.
Marc Smalley offered a simple and clear structure for XLA as shown on the image
How can I renew my ITIL certifications
Starting 2023 Axelos(r) acquired Peoplecert and introduced new rules for renewing certifications. Each certification is valid for 3 years now. There are 3 ways to renew –
- Pass a new exam. All certification periods for the previous certifications will be prolonged starting the last successful exam date.
- Pass one of the previous exams again. For example, if you are ITIL Foundation, CSD, DPI certified, you can take ITIL DPI twice and renew ALL certifications.
- Subscribe to Axelos membership resources here and gain 60 CPD during 3 years.
Stay tuned! Stay certified.
ITSM online course update
Our IT Service management course – from portfolio to catalog, SLA, OLA – is enriched with a new lessons weach deals with 3rd parties management – suppliers, vendors, partnership, SIAM model.
Follow the link to reach the course at special price.
New rules for AXELOS certifications renewal
Here’s the excerpt from the Peoplecert official announcement:
“
starting this year, Global Best Practice certifications will be issued with a renew-by date.
Which certifications will come with a renewal requirement?
All candidates with a PeopleCert Global Best Practice certification can choose to renew within three years of their original certification dates.
Certifications with the option to renew after 3 years, are as follows:
- ITIL® 4
- PRINCE2® 5th and 6th
- PRINCE2® Agile
- MSP® 4th and 5th
- M_o_R® 3rd and 4th
- MoP®
- P3O®
- MoV®
- AgileSHIFT®
- RESILIA®
Do you have to renew your certification?
All candidates with relevant Global Best Practice certifications will be given the option to renew within three years of their original certification dates. This means:
- If you were certified before 30 June 2020: You will have until 1 July 2023 to choose to renew your certification(s), regardless of your original award date.
- If you were certified after June 2020: You will have the option to renew your certification(s) within 3 years of the original award date.
Your renew-by date can be viewed in your PeopleCert account.
Candidates that choose not to renew will still be included on the Successful Candidates Register (SCR) and the Candidate Verification Service, but a note will be added to their record to indicate that their certification needs to be renewed to align with current certification requirements.
How can you renew your certification?
Currently, there are two renewal paths available:
- Retake the same exam: You can choose to renew your certification by re-taking your original exam before the renewal date.
- Take further courses and certifications: You can choose to renew your certification by attending another course and taking an exam within the same product suite before the renewal date.
From March 2023, a third renewal path will be available:
- Collect and log CPD points: You will be able to choose to renew your certification through collecting and logging CPD points. More details on this path will follow soon.
Current MyAxelos subscribers can continue to log their CPD points, as before.”
Smart Learning 