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Service Operation – Incident, Problem, Request management, monitoring and Service Desk

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Course curriculum:

  • SLA as a Service Operations driver
  • Incident management
  • Problem management
  • Monitoring (Event) management
  • Request management
  • Service desk
  • Service functions
  • Requirements for Service Desk software

Join the course with 2.5 hrs video, examples and 5 assignments for $12.99

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