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Service Desk KPIs

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The course deals with the building multi-level key performance indicators to support and improve work of a Service Desk.

Our website visitors can access the course with 50% discount. Register now!

Course content

  • Align business and service desk requirements
  • Develop Service desk team KPIs based on business demands
  • Develop Service Desk staff individual KPIs
  • Calculate KPIs
  • Build KPI based financial motivation

start

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