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IT Service management for non IT managers (CxO)

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Seminar title: IT services and management for CEO and top managers

Format: on-line webinar, duration 2 hours, including Q&A sessions. Documents’ templates for free download.

Seminar description: you are the functional manager or top manager, or the company CEO? Is it actual for you to understand what value IT may bring to your business? There are a number of modern approaches to IT – Business alignment, and our course goal is to give non-IT managers a clear view on best practices of management and collaboration with their IT colleagues. And reach the maximum business benefits from your IT department and services.

The course is based on world recognized best practices and presenter’s examples from his own practical experience.

Brief presentation “ITSM for non-IT managers”:

Presenter: Danil Dintsis, Ph. D. (in System Analysis and Management in technical systems), IT manager with 10+ years’ experience, including projects and portfolios with Microsoft, Citrix, Siemens Telecom. Certified specialist in Program and Project management (PgMP®,PMP®), IT service management by EXIN® (European Information Institute).

Duration: 3 hours.

Course audience: non-IT functional managers of middle and top level

You will learn:

  • What business value may produce IT in modern world for the certain company
  • IT as a service
  • Three types of IT services
  • Phases of IT service lifecycle
  • Business/IT Alignment
  • Balance Management – IT role in decision-making process for IT services
  • IT Services portfolio
  • Service Catalogue (SC) and its role;
  • Service level agreement(SLA)
  • Financial control based on SLA and SC;
  • Optimizing IT: buy or make decision
  • What ITSM processes does your company need. Service Level management

After seminar completion You receive:

  • e-Certificate;
  • Set of templates
  • One free hour for on-line consulting

Client’s feedback:

“Danil has a great experience in management IT services and shares his knowledge in an open friendly manner”

You may use any device: desktop computer, laptop, tablet computer, or smartphone.

The following platforms are appropriate: Windows, Windows RT, Windows Phone, iOS, Android 6.0 and newer, MacOS 10 and newer.

You need Internet connection with minimum 512 kb/s (WiFi, 4G, cable connection, or DSL are preferable; 3G connection may be).


  1. […] managers (Trumpas IT paslaugų valdymas vadovams)” and join our advanced training: “IT Service management for non IT managers (CxO)” based on the ITIL(r) best […]

  2. […] 3-hour on-line training and improve your collaboration with IT […]

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